It is our responsibility to protect the environment for our children and future generations. This is why we use recycled packing materials. Our shipping boxes are made of recycled cardboard, and we refuse to purchase new bubble wrap, opting for recycled paper padding. Any bubble wrap you receive from us was received when we ordered supplies. It is better to reuse this than throw it in a landfill, and we strongly encourage you to reuse it as well.
If an item has been damaged in transit, please let us know immediately and we will gladly pay return shipping for the item. Depending on the type of damage the item may either be repaired, replaced, or your money refunded. Money will be refunded in the same method paid. Damaged item claims must be made within seven days of arrival, and reserve the right to refuse claims made after this seven day period on suspicion of fraud.
Items lost in transit will either be replaced or your money refunded. Money will be refunded in the same method paid. An item is considered lost of it is not delivered in two weeks. Lost item claims must be made within four weeks of the shipping date.
Returns for customized items will be accepted on a case-by-case basis. Please contact us at CustomDrinkingHorns@gmail.com for more information.